Topic: I was just billed for something i didn't order; I don't know what verision it is, device, operating sytem or whatever
Expected behavior To not be billed for something i didn't order
Actual behavior you billed me for something i didn't order; i want an email address or means to directly communicate with someone about this; reporting this to my bank and visa for fraudulent activity if i hear no response within 24 hours
Resources (screenshots, code snippets etc.)
http://www.i don't have any examples or code -
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Status
Answered
Specification of the issue
- ForumUser: Priority
- Premium support: Yes
- Technology: MDB Standard
- MDB Version: MDB5 7.3.1
- Device: I don't know
- Browser: I don't know
- OS: I don't know
- Provided sample code: No
- Provided link: Yes
Rafał Radziszewski staff commented 4 months ago
Hi, this was caused because our products are annual subscriptions. You have been charged because you have made an order on our website a year ago. As I have checked you are eligible for a full refund. Please let me know if that is something you would be interested in. Best regards, Rafał
monkee priority commented 4 months ago
How do I do that? I would have communicated directly but this is the only means i can find to communicate with you guys - you don't seem to have an actual customer service for no-code issues on your site. I want a refund yes.
MDBootstrap staff commented 4 months ago
Hi, we do have a customer service email which is contact@mdbootstrap.com. But don't worry about it, I have already contacted you via email :)